Shipping policy

We ship worldwide. Every order is dispatched with tracking, and standard shipping is free on every order. The shipping cost, if any, is always shown at checkout before you pay.

PROCESSING

We need 1–5 business days to prepare your order and hand it to our carrier. In busy periods, such as November and December, processing can take the full 5 business days, and we will let you know if it takes longer.

All payments are subject to verification before dispatch. To help fight card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or cancelled.

We dispatch on business days only - not on Saturdays, Sundays or public holidays.

CHANGES AND CANCELLATIONS

Need to fix the address? E-mail customer.wellwrist@outlook.com within 12 hours of placing your order and we will update it or cancel the order with a full refund. After 12 hours your order is in processing and we are unable to make changes to it. We ship only to the address given at checkout.

WHERE WE SHIP

We ship to most countries worldwide, including APO/FPO/DPO addresses where our carrier accepts them. If your country is not available at checkout, we are not able to deliver there yet.

Before you order from outside the United States, please check that the Smart Life app is available in your country and that your home has a 2.4 GHz Wi-Fi network.

DUTIES AND TAXES

Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping and are paid by the recipient. If a parcel is refused because of these charges, the cost of the original and the return shipping may be deducted from your refund.

TRACKING

Every order is shipped with a tracking number. You will receive a shipping confirmation e-mail with that number as soon as your order leaves our facility.

Carriers can take a few days to update their systems. If you received your shipping confirmation more than 5 business days ago and your tracking number still shows no information, e-mail us at customer.wellwrist@outlook.com.

DELIVERY TIMES

Estimated delivery from dispatch: 7–21 days. Deliveries to Alaska, Hawaii, APO/FPO/DPO addresses and remote areas usually arrive towards the end of that window, and customs checks outside the United States can add a few days.

These are estimates and do not include our processing time (1–5 business days). Specific delivery dates cannot be provided or guaranteed.

While we do everything we can to get your order to you on time, we cannot be held responsible for conditions beyond our control - carrier backlogs, public holidays, severe weather, strikes or civil disruption - and these can cause delays beyond our original estimate.

THE PARCEL

Each Wellwrist ships in a protective box with the wristband, its charging cable and the instructions. Orders of more than one Wellwrist may arrive in one parcel or in several, on the same day or a few days apart.

The wristband arrives with a partly charged battery. Please charge it fully before you set it up.

SENDING IT TO MOM OR DAD

You can ship a Wellwrist straight to your parent or to anyone else: enter their name and address as the shipping address at checkout. The shipping confirmation and tracking e-mails go to the e-mail address you give at checkout, so you can follow the parcel yourself. Setup needs a smartphone and the home Wi-Fi password, so many families set it up together on the first visit.

LOST, STOLEN OR DAMAGED PACKAGES

If your tracking has not moved for 10 business days, or the carrier confirms your package is lost, e-mail us at customer.wellwrist@outlook.com with your order number and we will ship a new Wellwrist at no cost.

If tracking shows your package as delivered but you have not received it, please check with neighbours and your local post office, report it to the carrier, and let us know at customer.wellwrist@outlook.com so we can help.

If the box arrives crushed or the wristband arrives damaged, e-mail us within 14 days of delivery with a photo of the product and the packaging and we will send a replacement at no cost. We use the carrier's delivery timestamp when reviewing damage claims.

WRONG ADDRESS

It is the buyer's responsibility to make sure the shipping address is correct before submitting an order. Orders cannot be retrieved once shipped. Orders returned to us because of an incorrect address can be reshipped at the buyer's cost.

CONTACT

Questions about an order or a delivery: customer.wellwrist@outlook.com