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Refund policy

Here is exactly how cancellations, replacements, returns and refunds work.

CHANGES AND CANCELLATIONS

You can change the address or cancel your order for a full refund within 12 hours of placing it. E-mail customer.wellwrist@outlook.com with your order number. After 12 hours your order is in processing and we are unable to change or cancel it.

IF SOMETHING ISN'T RIGHT

We will ship a new Wellwrist at no cost to you if:

  • it arrives damaged or does not power on;
  • you received the wrong item or the wrong quantity.

E-mail customer.wellwrist@outlook.com within 14 days of delivery with your order number, a short description and a photo or a short video showing the problem. You do not need to send anything back unless we ask. If we are unable to send a replacement, we will refund the full price of the product to your original payment method instead.

Please check your Wellwrist when it arrives. We use the carrier's delivery timestamp when reviewing claims.

CAN'T GET IT CONNECTED?

Wellwrist needs a 2.4 GHz Wi-Fi network with internet access (most home routers have one). If you cannot connect it to your home Wi-Fi, e-mail customer.wellwrist@outlook.com and we will walk you through the setup.

RETURNS

We do not accept change-of-mind returns, except where the law of your country gives you the right to cancel a purchase.

If you are a consumer in the European Union or the United Kingdom, you can cancel your purchase without giving a reason within 14 days of the day you receive the product. To cancel, e-mail customer.wellwrist@outlook.com with your order number and a clear statement that you wish to cancel, and send the product back within 14 days of that e-mail. You pay the cost of return shipping. We will refund the price of the product and the standard delivery cost within 14 days of receiving the product back, or proof that you have sent it, whichever is earlier. We may reduce the refund if the product has been handled more than necessary to check what it is and how it works. Before sending it back, please remove the wristband from your Smart Life or Tuya Smart app.

Please do not send anything back before you have received our return instructions - unannounced returns cannot be processed. Use a tracked service, as we cannot be responsible for a return we do not receive.

WHAT IS NOT A DEFECT

  • No alert because the wristband was outside the range of your Wi-Fi, the Wi-Fi or internet was down, there was a power cut, or the battery was flat.
  • No notification on a phone that is switched off, offline, on Do Not Disturb or Focus mode, or that has notifications for the app turned off.
  • A delay in alerts caused by your internet provider, your phone or the app service.
  • Your network uses only 5 GHz Wi-Fi or a login page (as in some hotels and residences).
  • Battery life that changes with how often the button is pressed and how strong your Wi-Fi signal is.
  • Damage after delivery, such as a torn strap or a cracked case, or water damage from swimming, bathing, soaking or charging while wet (Wellwrist is IP65 splash-resistant, not submersible).

REFUNDS

Approved refunds are issued to your original payment method. Banks and card providers usually need a further 2–3 business days to post a refund. If more time than that has passed and you still have not seen it, e-mail us at customer.wellwrist@outlook.com and we will look into it.

YOUR STATUTORY RIGHTS

Nothing in this policy limits the rights you have under the consumer law of the country where you live, including any legal guarantee of conformity for faulty products.

GIFTS

If the Wellwrist was a gift, the person who received it can report a problem by following the same steps above, using the order number from the buyer. Refunds go back to the original payment method.

FEEDBACK

We would love to hear your feedback, questions or concerns. E-mail us at customer.wellwrist@outlook.com - we read everything